De-escalating Volatile Situations in the Field (C4C)

$ 59.00

Details

COURSE DURATION: 1 HOUR  |  CUSP CREDIT: 1 POINT  1 CUSP Point

Ensuring the safety and security of employees and customers is paramount for utilities. Personnel who regularly deal with the public should possess the skills to quickly recognize and respond to aggression. They should know how and when to engage in de-escalation and when to escape a situation. Having the ability to quickly recognize aggressive behavior and spot the early signs of rising anger can help keep a situation from spiraling out of control. The good news is that de-escalation is a learnable skill. This session will provide an overview of de-escalation, its causes and the best methods for response. The discussion will focus on developing effective training programs that provide the specific skills needed by utility workers whether in the field or in the office.

YOU WILL:

  • Become cognizant of the need for de-escalation skills 

  • Understand the unique training needed for utility workers 

  • Be able to discuss hostility and proactive communication 

  • Introduction to basic de-escalation techniques


    PRESENTER:

    Jim Willis, CMAS, CHS-V, President and CEO, InDev Tactical
      


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